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Stone Worktops at Rock Bottom Prices!
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Quartz Manufacturer's Warranty

The Warranty Covers...

This warranty covers the replacement of the defective product with the closest possible characteristics (colour, thickness, etc.) as those of the product purchased by the client, unless this is impossible owing to the product being discontinued. In this case, it would then be replaced by a product of similar characteristics.

The warranty is in all cases conditional upon the strict observance by the consumer of the instructions for use and the maintenance of the Quartz product as detailed in the existing user manuals for the various applications of the product.

The Warranty Does Not Cover...

  • Any damage directly or indirectly caused by any action, work or any other intervention carried out by third parties not related to Kitchen Worktops 2 Go or its subsidiaries, such as: (I) problems caused by an incorrect finish/preparation of the product; (II) by inappropriate installation methods; (III) by any other modification or manipulation of the original Quartz product, such as variations in colour, thermal impact or an inappropriate chemical treatment.
  • Damage resulting from the improper use, including, but not limited to: (I) use of the product for purposes other than for which it was intended; (II) use of the product in a way that does not comply with the applicable technical or safety standards; (III) failure to follow the user and maintenance manual; and (IV) exposure of the product on the exterior of buildings.
  • Natural disasters, damage caused by the interaction of other products or any other cause beyond the control of Kitchen Worktops 2 Go or its subsidiaries.
  • Variations in colour and/or tone derived from natural changes over time occurring in the different components of the product. 
  • Cracks in the surface after its installation. Cracks in the final product are not considered an indication of defective material. The main causes of cracking are movement, the direct application of heat on the surface, the placement of excessive weight on the surface or the result of scraping, bumping or impact to the material after its installation.
  • Chipping. Chipping is not due to defective material but is the result of scraping and bumping objects against the edges of the surface.
  • The durability of services ancillary to the actual functionality of the product during its period of validity.
  • Consequential or incidental damage, loss or expense other than the product itself, including, but not limited to, damage to other products or installations, or additional or supplementary repairs on plumbing, electrical or masonry work that may be necessary to repair or replace the Quartz product covered by this warranty, which shall be the sole responsibility of the consumer.
  • Damage which could result from a defect that is covered, including those that occur during the period the claim is being processed, as well as throughout the period the product is being replaced. This exclusion extends, but not limited to, any harm, including loss of profit, affecting commercial, industrial, professional or merely living activities, which the consumer, purchaser of the product or any third party may suffer.
  • Any problems or damage resulting from exposure of the product to intensive and continuous use for long periods of time: including, among others, discoloration, loss and decline in performance and aesthetic characteristics, and warping of flooring.
  • Problems, damage or inconvenience arising from the generation of static electricity or the use of products designed to eliminate or reduce its effects.
  • Damage arising from deficiencies or omissions in the technical projects on which the buildings are executed, in which Quartz products are used. 
  • Differences between samples or photographs of any Quartz product and the true product purchased.
  • Spots or stains produced by components of the material and polish defects.
  • Repairs to and/or handling of the product without proper verification by Kitchen Worktops 2 Go or its subsidiaries.

How to Make a Claim

If you believe that there is a defect in your Quartz product and wish to make a claim under this warranty, you must do so by emailing info@kitchenworktops2go.co.uk